COLUMBIA-RICHLAND 9-1-1 COMMUNICATIONS CENTER
9-1-1 Emergency Dispatch and Public Service response to citizens and user agencies for both the City of Columbia and Richland County.
Services provided include, but are not limited to, emergency and non-emergency requests for service, dispatch of Police, Fire and Richland County Emergency Department, to include EMS.
Columbia-Richland 911 Communications Headquarters
Columbia, SC 29201
Non-Emergency Phone: (803) 252-2911
Administration phone: (803) 988-8005
Fax: (803) 255-8139
2018 Annual Report
DEMAND
Total Calls Processed 1,332,730
Total Calls for Service Dispatched 457,995
Average Calls for Service Processed in 24 Hour Period 3,651
Average Calls for Service Dispatched in 24 Hour Period 1,255
Total Population Served 409,549
EFFECTIVENESS / EFFICIENCY
Number of Complaints 58
Average Time to Answer 911 Calls 9 Seconds
Average Time to Answer 7 Digit Calls 9 Seconds
Average Receive to Dispatch Priority 0/1 Calls 1 Minute 09 Seconds
Number of Staff with Professional Certifications 88
